These Terms & Conditions (“Terms”) govern your use of thecrunches.com and any purchases from The Crunches. By using our website or ordering products, you agree to comply with these Terms.
About Us: The Crunches is a brand of Singh Industries (GST: 10IMMPK4801D1ZG), with FSSAI License No. 20425011000108. Our business address is Near FCI Godown Chandasi, Noorsarai – 803113, Bihar. You can contact us by email at [email protected].
Eligibility: You must be at least 18 years old and capable of entering into a binding contract. By using this site, you represent that you meet these criteria.
Account & Orders: When you place an order, you promise that all information you provide is accurate and that you will update any changes (address, payment details, etc.). We reserve the right to refuse or cancel any order at our discretion (for example, due to product unavailability or errors in the price). Order acceptance occurs when we dispatch the items. All prices are in INR and include GST as applicable. We accept payments via Razorpay (UPI, Google Pay, PhonePe, credit/debit cards, and net banking). Payment must be received before shipping. Important: Once an order is placed, you may cancel it before it is shipped; after dispatch, our standard Return & Refund Policy applies.
Pricing and Product Information: We strive for accuracy in product descriptions, pricing, and availability. If we notice a pricing or description error before shipping, we may cancel or adjust your order and notify you. All images and nutritional information are for illustration; actual products (snacks, roasted makhana) may vary in appearance and taste.
Shipping and Delivery: We ship orders across India with a typical delivery timeline of 3–5 business days after dispatch. Shipping details and tracking information will be emailed to you. For full shipping terms, please see our Shipping Policy below.
Returns and Refunds: Our Returns & Refund Policy (below) applies if you need to return a product. In compliance with Indian law (Consumer Protection Act 2019 and E-Commerce Rules 2020), we provide clear guidelines for returns and refunds.
Intellectual Property: All content on this site (text, images, logos, trademarks, designs) is the property of Singh Industries/The Crunches or used with permission. You may not copy, reproduce, or use any content for commercial purposes without our express consent.
User Conduct: You agree to use the site lawfully. You will not misuse the site or interfere with its functionality. You must not post or transmit anything that is unlawful, defamatory, or harmful. Any breach of this may result in termination of your access.
Disclaimers and Liability: The site and products are provided “as is.” We do not warrant that the site will be error-free or uninterrupted. To the fullest extent allowed by law, Singh Industries is not liable for indirect or punitive damages arising from site use or purchase of products. Our total liability for any direct losses will not exceed the purchase price of the product that caused the loss. Nothing in these Terms limits rights you have under Indian consumer protection laws.
Governing Law: These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Bihar (e.g., Patna/Nalanda district).
We may update these Terms; the updated version will be effective when posted here. For any questions about these terms, contact us at [email protected].