Singh Industries (“The Crunches”) respects your privacy. Under India’s legal framework, privacy is a fundamental right. This Privacy Policy explains what personal data we collect via our WooCommerce store and how we use, share, and protect it. Singh Industries (GST: 10IMMPK4801D1ZG, FSSAI: 20425011000108; Business Address: Near FCI Godown Chandasi, Noorsarai – 803113) operates The Crunches. We collect information necessary to process your orders and communicate with you, following India’s Information Technology Act 2000 and Rules, as well as the Digital Personal Data Protection Act, 2023. Our data practices align with these laws to secure your personal data.
Information We Collect: We gather personal details you provide during account creation or checkout (name, email, phone, shipping/billing address, order history). We also collect transactional information (products ordered, payment confirmations), and device/IP data (via cookies or web logs) to improve site functionality. We do not store sensitive payment data (full card numbers or PINs); payments are handled securely by Razorpay’s gateway. Cookies or similar technologies may be used for login sessions or shopping cart features. You can disable cookies in your browser, but that may affect site use.
How We Use Your Information: We use your data to: process and ship your orders; send order confirmations and delivery updates; respond to customer support inquiries; and comply with legal requirements (such as billing GST and FSSAI compliance). If you opt-in for newsletters or offers, we may use your email to send promotional content (you can unsubscribe anytime). We do not sell or rent your personal information for marketing.
Data Sharing: To fulfill orders, we share necessary details with third parties: payment gateways (Razorpay) only receive limited info needed to process your payment, and courier partners receive your name, address, and order details for delivery. We may disclose personal data if required by law enforcement or to enforce our policies. We do not otherwise share your data with third parties except for business operations (e.g., hosting, IT service providers) under confidentiality agreements.
Data Security: We follow reasonable security practices (encryption, firewalls, and secure servers) to protect your data. Razorpay and our payment methods are PCI-compliant. While no system is fully breach-proof, we strive to protect data in transit and storage. Our practices are guided by the IT Act’s Security Practices Rule and the forthcoming DPDP Act.
Your Rights: You may access or update the personal information in your account by logging in or emailing us. You may also request deletion of your data (subject to legal record retention); contact [email protected] for any such requests. We will respond in accordance with applicable law.
Children’s Data: We do not knowingly collect personal data from children under 18. If a parent or guardian believes their child’s data is on our site, please contact us so we can delete it.
For any questions about this Privacy Policy or your data, email us at [email protected]. We may update this policy (e.g. to reflect new laws or practices) and will post the revised policy here with an updated date.