At The Crunches, customer satisfaction is important. If you are not fully satisfied, you may return products under the following conditions. This policy is designed to comply with the Consumer Protection Act 2019 and E-Commerce Rules 2020.
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Return Period: You have 7 days from the date of delivery to initiate a return. After 7 days, we cannot accept returns unless required by law.
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Eligibility: To be eligible for return, the item must be unused, unopened, and in the same condition as you received it, with original tags or seal intact. Any food item where the hygienic seal is broken or product is used cannot be returned.
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Defective or Incorrect Items: If your item arrived damaged, defective, or not as described, contact us immediately at [email protected]. We will cover the return shipping in this case and offer you either a replacement or a full refund (including taxes and any shipping charges).
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Change of Mind: If you simply change your mind, you may still return the product within 7 days, but you must pay the return shipping cost. Refunds for change-of-mind returns will not include the original shipping fee.
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How to Return: Email us at [email protected] with your order number and reason for return. We will issue a Return Authorization and instructions for sending the item back to:
Singh Industries – The Crunches Returns, Near FCI Godown Chandasi, Noorsarai – 803113, Bihar.
Please use a trackable shipping service. We are not responsible for lost return shipments. -
Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be made to the original payment method. We aim to issue refunds within 15 days of approving the return request, as mandated by law. You will receive confirmation once your refund is completed.
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Non-Refundable Items: Gift cards or products marked “non-returnable” at purchase cannot be returned. Also, promotional or clearance items may have specific return conditions.
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Exchange: If you wish to exchange an item (subject to availability), we process it as a return (refund) plus a new order.
This Return Policy is aligned with legal requirements, including consumers’ statutory right to cancel or return products under certain conditions. For questions, contact our support at [email protected].